Client Onboarding Guide

Client Onboarding Guide

Welcome to Sytegeist! 

This guide is designed for new and prospective clients to help you understand how we’ll work together. Whether you’re just curious or ready to get started, here’s what you can expect from the process.

Meet Your Designer

Hi! I’m Lyne, the web designer, digital strategist, and founder of Sytegeist. I specialize in Function-then-Face driven websites for small businesses. I’m here to build you a beautiful, strategic website that works hard for your business, one that truly represents your brand and vision. 

How This Works: Our Project Process

  • Getting Started: We’ll align on your goals, gather content, create a timeline, and outline next steps.

  • Content & Branding: You’ll submit images, written content, and branding files (logos, colors, fonts, taglines, mission/vision statements, or any marketing materials that represent your brand).

  • Design & Build: I create your site, share previews, provide updates, and reach out if I need clarity.

  • Feedback & Revisions: You review the site and provide feedback; I make tweaks.

  • Launch: We go live!

You’ll receive regular check-ins throughout so you always know where we are in the process.

Communication

  • Main Contact Method: Email (preferred), video calls, or texting for quick updates

  • Response Time: preferably within 2-3 days

What I Need From You

Depending on your package, I may ask for:

  • Written content (About, Services, Testimonials, Contact info, taglines, statements)

  • Photos (brand photos, portfolio images, headshots)

  • Branding files (logo, colors, fonts) — or I can help create these

  • Social media links (Instagram, Facebook), domain and email info

  • Approvals on content, images, and icons

I’ll share a Google Drive folder for uploads and send reminders when items are needed.

What You Get

Every site includes:

  • Custom, mobile-responsive website

  • Contact form setup

  • Instagram or social media embed

  • Basic SEO setup and Image metadata

  • Basic accessibility checks

You’ll also receive:

  • A “vibe check” guide (finalized colors and fonts)

  • A post-launch walk-through

Your Info Is Safe

Any files you send are used solely for this project. You retain full ownership of your content. I never share or sell client info.

Final Steps

Before we begin:

  • Approve your personalized project proposal and sign the contract

  • Send the deposit

  • Schedule a video call

From there, we’ll start building your site. I’m here to support you every step of the way; whether this is your first website or your fifth.

Ready to start? Contact me to request a proposal!

Questions? 

Email me anytime at Lyne@sytegeist.com