Client On-boarding Guide

Client On-Boarding Guide

Welcome to Sytegeist! 

This guide is designed for new and prospective clients to help you understand how we’ll work together. Whether you’re just curious or ready to get started, here’s what you can expect from the process.

Meet Your Designer

Hi! I’m Lyne, the web designer, digital strategist, and founder of Sytegeist.

I specialize in Function-then-Face driven websites for small businesses. This means that strategy, usability, and structure come first, with design layered on intentionally. My goal is to build you a site that doesn’t just look good, but actively supports your business and makes your day-to-day easier.

How This Works: Our Project Process

Here’s the high-level flow of a typical Sytegeist project:

Getting Started
We align on goals, scope, timeline, and next steps.

Content & Branding
You’ll share images, written content, and branding assets (logos, colors, fonts, taglines, or existing marketing materials).

Design & Build
I design and build your site, share progress updates, and reach out if clarification is needed.

Feedback & Revisions
You review the site and provide feedback; refinements are made.

Launch
Your site goes live! It’s fully tested and ready to work for you.

You’ll receive regular check-ins throughout the process so you always know where things stand.

What I Need From You

Depending on your package, I may ask for:

  • Written content (About, Services, Testimonials, Contact info, taglines, statements)

  • Photos (brand photos, portfolio images, headshots)

  • Branding files (logo, colors, fonts), or I can help create these

  • Social media links (Instagram, Facebook), domain and email info

  • Timely approvals on content, images, and icons

I’ll share a Google Drive folder for uploads and send reminders when items are needed.

What You Get (Every Website Design Project)

  • Custom, mobile-responsive website

  • Contact form setup

  • Social media embed (Instagram or similar)

  • Foundational SEO setup

  • Basic accessibility checks

  • A finalized “vibe check” (colors + fonts)

  • Post-launch walkthrough

Behind the Scenes: What You’re Really Getting!

This section explains the value behind the process.

Thoughtful Planning

Before design begins, time is spent understanding your business, goals, and priorities.

    • Scope and page count are clarified upfront

    • Required pages (including legal pages, if applicable) are accounted for

    • Goals like visibility, conversions, and future growth are aligned

Strategy-Led Structure

Your site is organized intentionally, not just filled with pages.

    • Clear navigation so visitors don’t get lost

    • Logical page flow that guides people toward action

    • Each page has a defined purpose

Content Support & Refinement

You don’t need perfect content on day one.

    • Existing content is edited or refined where needed

    • New sections are shaped for clarity and professionalism

    • Tone remains aligned with your brand voice

Built With Visibility in Mind

Every site is built for both humans and search engines.

    • Pages are structured clearly

    • Content is organized intentionally

    • Technical foundations are set correctly from the start

    Search optimization is a long-term strategy. Rankings can’t be guaranteed, but this foundation gives your site its strongest possible start.

Careful Build, Testing & Launch

Your site is tested thoroughly before going live.

    • Mobile and desktop responsiveness

    • Forms, buttons, and links

    • Clean launch and smooth handoff

Transparency & Professional Boundaries

Some services are time-based.

    • SEO optimization

    • Copywriting and editing

    • Additional content creation

    Time is tracked accurately. You may request a time summary at any point, and summaries are provided with applicable invoices.

Your Info Is Safe

Any files you share are used solely for your project. You retain full ownership of your content, and client information is never shared or sold.

Before We Begin

To get started:

  • Approve your personalized proposal

  • Sign the contract

  • Schedule a kickoff call

  • Submit the deposit

From there, I’ll guide you through the rest.

Let’s Make It Happen

A well-built website doesn’t just look good, it lightens your workload, attracts the right clients, and gives your business room to grow.

If this guide sparked questions or ideas, I’d love to connect. Whether this is your first site or your fifth, I’m here to help you move forward with clarity and confidence.

Ready to start? Reach out to schedule a consultation.

I'm ready for my consultation